1. What is Remote Access computer support?
Remote computer support, also known as "online support" , allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through "desktop sharing" technology. What this means is you allowed us remote your computer and fix the computer for you.
2. How do I pay for your services?
We accept for cash and online transfer. Supported bank is Maybank and Public Bank. Or you may sign off our yearly plan package. You can enjoy our member price and get more cheaper services in future. We believe that it will save more cost for you.
3. Why is Remote Access computer support better than more traditional support options?
Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don't have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less.
Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with CSSST, there's no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.
4. Can you send a technician to my home/office for support?
Yes. We can send a certified technician to your home or office anywhere in the Malaysia. Most service requests can be fulfilled within 24 hours.
5. What can your Technicians fix remotely or over the phone?
Our technicians can fix most software and system problems remotely or over the phone. We send out onsite support as necessary but almost all non-hardware support can be done remotely
6.How to contact us?
By Live Chat:
To speak to tech via Live Chat, click the "Contact Us" and chat with us!!
By Email:
If you would like to contact us via email please use the link below. In the subject line please describe your issue in brief; Example: "Cannot connect to the internet."
support@cssst.net
By Phone:
To speak to a live technical support representative by phone, please call to 016-3585 287
7. What is your availability?
Our working hour is from 9am - 6pm. Anyway, our online support is 24/7. You can send us email or chat with us for the online support.
8. What if my problem is not resolved?
We offer a no-fix no-fee policy for all online support sessions provided to our customers. In the unlikely event that we do not resolve your problem, then we will full refund back to you. It is only applicable for online services. |
